Signing in (Admin Login)

All fields on the login screens

For a line-by-line list of every label, button, and error message (including 2FA), see Login & password reset — all fields (same section in the sidebar as Your account).

This page describes exactly what you see on Admin Login and what happens when two-step verification (2FA) is required.

Before you start

Have ready:

1. Client ID — your company’s numeric ID (your administrator provides this).
2. Username
3. Password

Step 1 — Fill in the login card

On the right side of the screen, under Admin Login, you will see three fields (placeholders match the labels below):

Field	What to enter
Client ID	Numbers only. If it is wrong or empty, you may see an error such as Client ID is required or Client Id should be a number.
Username	Your admin username.
Password	Your password. Use the eye icon on the right of the field to show or hide what you type.

Then press Login (the button shows Logging in… while the request is in progress).

Step 2 — If login succeeds without 2FA

The app signs you in and takes you to the first screen you are allowed to use (often Dashboard, depending on your permissions).

Step 3 — If two-step verification is required

The form is replaced by a verification code screen. You will see:

• The message We've sent a verification code to followed by your email (may be partially masked).
• Enter 6-digit code — six separate boxes. Type one digit per box, or paste a 6-digit code from your email; the app can fill all boxes and submit when complete.
• Code expires in — a countdown (starts at 5:00). When less than one minute remains, the timer may appear in red.
• Verify — confirms the code (shows Verifying… while processing).
• Back to Login — returns to the username/password form and clears the code step.
• Resend Code — asks for a new email code. It may be disabled for the first minute after a code is sent; when enabled, you get a success message such as Verification code resent to your email.

If the code is wrong, the boxes are cleared so you can try again.

If you forgot your password

On the login card, use Forgot Password? (below the Login button). That opens the Forgot password & reset flow.

Common messages

What you see	Meaning
Client ID is required / Username is required / Password is required	Fill all three fields before Login.
Please enter all 6 digits	On the 2FA screen, complete every box before Verify (or paste a full 6-digit code).
Error toast after Login or Verify	Usually wrong credentials, wrong code, or a server message—read the text on the toast or ask your administrator.