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Customers — create, edit, view (step by step)

Menu: User Management → Customers


How to create a customer

  1. Click Add Customer (needs CREATE on Customers).
  2. Dialog: Add New Customer — subtitle explains you are adding a new customer.
  3. Fill Required fields in the first section (table below).
  4. If you need an address, turn Include Address ON and fill every address field (all become required).
  5. Optionally pick Customer Groups (multi-select) if your tenant has groups.
  6. Click Save Changes.

Success: Customer created successfully.


How to edit a customer

  1. Open the customer from the list (or from another screen that links to that customer).
  2. Dialog: Edit Customer.
  3. Change Full Name, Email, phone, country code, Active, groups, or address.
  4. User Name appears for existing customers; treat as part of their login identity per your policy.
  5. Click Save Changes.

Success: Customer updated successfully.


How to view a customer (read-only)

  1. Open the customer using the View action (where your list provides it).
  2. Dialog: View Customer — fields are disabled; Save Changes is not shown.
  3. Scroll to Customer Analytics (if loaded): creation date, orders, loyalty, etc.
  4. Close the dialog with X or click outside (per dialog behaviour).

What you must fill (always)

FieldRule
Full NameAt least 2 characters — Name must be at least 2 characters.
EmailValid email — Invalid email address.
Country CodeMust select (same options as Staff).
Phone Number9–10 digits, numbers only.

When Include Address is ON — all required

Turn the Include Address switch ON, then you must fill:

Field
Unit Number
Street Name
Postcode
City
Province
Country

If any is missing, you get errors like Unit Number is required, Street Name is required, etc.

When Include Address is OFF, you do not fill these and they are not validated.


Optional

FieldNotes
Customer GroupsMulti-select; optional.
ActiveDefault on for new customers.

Export (bulk / reporting)

  • Download icon: exports CSV for customers matching current Search, Status, and Created At Location filters.
  • Needs READ on Customers.

List filters (finding customers)

Search (name, email, phone), Status, Created At Location — optional; Refresh reloads list.

Pratham ResPOS Documentation