Operator Guide
Welcome to the Pratham ResPOS Operator Guide. This section covers everything restaurant staff and managers need to use the POS system day-to-day.
Who This Guide Is For
- Cashiers & Waitstaff — taking orders, processing payments, managing tables
- Shift Managers — cash up, refunds, discounts, reports
- Store Managers — settings, menu configuration, staff management
Sections
| Section | What It Covers |
|---|---|
| Getting Started | First login, navigation, initial setup |
| Daily Operations | Opening shift, basic order flow |
| Orders | Order types, creating and managing orders |
| Payments | Payment methods, split payments, gift cards |
| Tables | Dine-in tables, switching, merging, reservations |
| Customers | Customer search, registration, loyalty |
| Cash Up | End-of-shift reconciliation |
| Products & Menu | Menu setup, modifiers, deals, half & half, age restriction, misc & custom items |
| Troubleshooting | Common issues and fixes |