Getting Started
This page covers the basics of logging in, navigating the POS, and understanding the layout before you start taking orders.
Video: Getting started overview — to be recorded
Logging In
- Open the Pratham ResPOS application on your device (Windows desktop, Android, or iOS).
- Enter your username and password provided by your manager.
- Tap or click Login.
First-time setup? Your manager must configure the POS settings, payment gateways, and printers before the system is ready for use. See the Setup Guide for details.
Image: Screenshot of the POS login screen
The Main Screen
After login you will land on the Home / POS screen. This is where you spend most of your time.
┌─────────────────────────────────────────────────────────┐
│ Left Sidebar │ Product Grid │ Cart │
│ ───────────────── │ ────────────────── │ ──────── │
│ Navigation menu │ Categories & items │ Current │
│ Order type select │ Tap to add to cart │ order │
│ Table selector │ │ Totals │
│ Customer search │ │ Checkout │
└─────────────────────────────────────────────────────────┘Key Areas
| Area | What It Does |
|---|---|
| Left Sidebar | Navigate between sections, select order type, assign table, search customer |
| Product Grid | Browse categories and products, tap to add to cart |
| Cart Panel | Shows current order items, quantities, prices, totals |
| Top Bar | Notifications, settings access, current user, lock screen |
Image: Annotated screenshot of the main POS screen with key areas labelled
Navigation Menu
The main navigation gives you access to all sections of the POS:
| Menu Item | Purpose |
|---|---|
| Home / POS | Main order-taking screen |
| Orders | View and manage order history |
| Online Orders | Manage orders from online channels (Uber Eats, etc.) |
| Customers | Customer search, registration, loyalty |
| Tables | Visual table layout for dine-in |
| Table Reservations | Book tables for future guests |
| Cash Up | End-of-shift cash reconciliation |
| Sales Report | Revenue and transaction analytics |
| Attendance Report | Staff attendance tracking |
| POS Settings | Configure POS behaviour |
| Help & Support | Help and system logs |
Note: Some menu items may be hidden depending on your user role and the features enabled at your location.
Selecting an Order Type
Before adding items to the cart, select the type of order:
- Dine-In — Customer is eating at the restaurant. You can assign a table.
- Takeaway — Customer is collecting the order.
- Delivery — Order will be delivered to a customer address.
The order type selector is usually displayed prominently on the POS screen or in the left sidebar.
Your manager can configure a default order type in POS Settings so the correct type is pre-selected when you start a new order.
Image: Screenshot of the navigation menu with all items visible
Locking the Screen
To prevent unauthorised use when stepping away:
- Tap the lock icon in the top bar, or
- Wait for the auto-lock timer to activate (configured by your manager).
To unlock, enter your PIN or password.
Notifications
The POS plays a sound and shows a badge when new online orders arrive. Tap the notification icon to view incoming orders.
If the notification sound is too loud or too quiet, ask your manager to adjust the volume in POS Settings.
Next Steps
- Daily Operations — How to start a shift and take your first order
- Orders — All order types and how to manage them