Payments
This page covers all payment methods, how to process payments, split payments, and special cases like gift cards and surcharges.
Video: Payment flow overview — to be recorded
Payment Methods
The following payment methods are supported. Your manager can enable or disable each one in POS Settings.
| Method | Description |
|---|---|
| Cash | Physical currency. Opens the cash drawer automatically on completion. |
| Card (EFTPOS) | Card payments via a connected payment terminal (Linkly, Tyro, SmartConnect, etc.). |
| Gift Card | Pre-loaded store gift card. Reduces the outstanding balance. |
| Other | Miscellaneous methods (e.g., bank transfer, vouchers). Configured per location. |
Image: Screenshot of the payment method selection screen
Processing a Payment
After adding all items to the cart:
- Tap Checkout or Pay Now.
- The payment screen shows the order total and available payment methods.
- Select a payment method.
- Follow the steps for that method (see below).
- Once payment is confirmed, the receipt prints (if configured).
Image: Screenshot of the payment screen showing order total and method selection
Cash Payment
- Select Cash.
- Enter the amount the customer is paying (or tap the total to accept exact amount).
- The system calculates and displays the change due.
- The cash drawer opens automatically.
- Hand back change and place cash in the drawer.
- Tap Confirm to complete the order.
The cash drawer open behaviour can be turned off per payment method in POS Settings.
Image: Screenshot of the cash payment screen with change calculation
Card (EFTPOS) Payment
- Select Card.
- The POS sends the payment request to the connected terminal.
- Ask the customer to tap, insert, or swipe their card on the terminal.
- Wait for the terminal to confirm approval.
- The POS receives the approval and completes the order.
Image: Screenshot of the card payment screen while awaiting terminal confirmation
Card Surcharge
If a surcharge is configured, it is automatically added to the total when card is selected. The surcharge amount is shown to the customer on the payment screen.
Payment Terminal Brands
The POS integrates with several terminal providers. Your location will use one of:
- Linkly (most common in Australia)
- Tyro
- SmartConnect
If the terminal is unresponsive or shows an error, see Troubleshooting.
Gift Card Payment
Gift cards hold a pre-loaded balance and can be used as full or partial payment.
- Select Gift Card.
- Enter the gift card code (manually or via barcode scanner if available).
- The system checks the balance and applies it to the order.
- If the gift card covers the full amount, the order completes.
- If the gift card only partially covers the amount, the remaining balance can be paid with another method.
Gift card balances update immediately after redemption. The customer's remaining balance is printed on the receipt.
Image: Screenshot of the gift card payment dialog
Split Payment
Split Payment lets you divide a single order across multiple people, with each person paying only for the items they ordered. This is ideal for dine-in tables where guests want to pay separately.
Video: Split payment walkthrough — to be recorded
Opening Split Payment
- On the payment screen, tap Split Payment.
- A full-screen dialog opens.
Requirement: The cart must have at least 2 items to enable split payment.
Image: Screenshot of the payment options screen with Split Payment button highlighted
Selecting Number of People
- Choose 2, 3, 4, or 5 from the people selector at the top.
- Person cards are created — one per person.
Image: Screenshot of the split payment dialog showing person tabs and item list
Assigning Items to People
The split payment screen has two panels:
| Panel | Description |
|---|---|
| Left — People | Person cards showing name, item count, total, outstanding amount, and paid status |
| Right — Items | All order items — tap any item to assign it to the selected person |
To assign items:
- Select a person card on the left.
- Tap items on the right to assign them to that person.
- Assigned items show a badge with the person's name.
- The active person's items are highlighted in blue.
- Items assigned to other people appear dimmed.
- Tap an already-assigned item to remove the assignment.
- Switch to another person and repeat.
Items can be reassigned at any time — tapping an item while a different person is selected moves it to the new person.
Image: Screenshot of item assignment in progress — showing badge labels and blue/dimmed states
Processing Payment for Each Person
- Select a person card on the left.
- Tap Proceed to Payment (only visible when the person has items and hasn't paid).
- A payment dialog opens showing:
- Payment summary (total, paid, outstanding)
- Cash and card input fields
- Quick amount buttons for fast cash entry
- Enter the payment amount and tap Process Payment.
- The person is marked as paid with a green checkmark.
Each person can pay with a different method — for example, Person 1 pays cash, Person 2 pays card.
Partial payments per person are supported — you can collect multiple payments for a single person before they are fully paid.
Image: Screenshot of the split part payment dialog
Completing Split Payment
Once all people with assigned items are fully paid:
- Tap Complete Split Payment.
- All payments are merged into the main order.
- The order is marked as complete and the receipt prints.
The Complete Split Payment button is disabled until every person with items is fully paid and every item is assigned.
Image: Screenshot showing all persons paid (green checkmarks) and the complete button active
Split Payment Actions
| Action | Description |
|---|---|
| Proceed to Payment | Opens the payment dialog for the selected person |
| Complete Split Payment | Finalises all payments — available when all items assigned and all paid |
| Start Over | Resets all splits and assignments, starts fresh |
Split Payment Rules
- Minimum 2 people, maximum 5 people
- All items must be assigned before completion
- All people with assigned items must be fully paid before completion
- Card payments cannot exceed the person's outstanding amount
- People with no items assigned do not require payment
Example — 4-person table ($120 total):
| Person | Items | Total | Payment |
|---|---|---|---|
| Person 1 | Items A, B | $30 | Cash $30 |
| Person 2 | Items C, D | $35 | Card $35 |
| Person 3 | Items E, F | $25 | Cash $25 |
| Person 4 | Items G, H | $30 | Cash $20 + Card $10 |
Standard Split (Multiple Payment Methods on One Bill)
If you want to split a single bill across multiple payment methods without assigning items to people:
- On the payment screen, select the first payment method.
- Enter a partial amount (less than the order total).
- Confirm the first payment.
- The remaining balance is shown — select the second payment method.
- Repeat until the full balance is covered.
Example: A $50 order paid $20 cash + $30 card.
There is no limit on the number of payment methods per order.
Image: Screenshot showing partial payment applied with remaining balance
Partial Payment / Pay Later
If a customer cannot pay the full amount immediately:
- Accept a partial payment and the order is marked as unpaid.
- The outstanding amount remains on the order.
- Return to the order later to collect the remaining payment.
Loyalty Points Redemption
If the customer is enrolled in the loyalty program:
- Their available points balance is displayed during checkout.
- Tap Redeem Points to convert points to a discount.
- The conversion rate (points to currency) is configured by your manager.
Image: Screenshot of loyalty points balance and redeem button on the payment screen
Coupons and Discounts at Checkout
Coupon Codes
- Tap Add Coupon on the cart or payment screen.
- Enter the coupon code.
- The discount is applied and shown in the cart totals.
Eligible auto-apply coupons are applied automatically without entering a code.
Manual Discount
- Tap Discount on the cart.
- Enter the discount amount (flat dollar amount) or percentage.
- If the discount exceeds the authorised limit, a manager PIN is required.
Manual Surcharge
- Tap Surcharge on the cart.
- Enter the surcharge amount or percentage.
- This adds to the order total.
Image: Screenshot of the coupon code entry and discount dialog
Receipts
After payment:
- The POS can auto-print, ask each time, or never print — configured in POS Settings.
- You can choose between Customer Copy and Merchant Copy.
- Receipts can always be reprinted from Order History.
EFTPOS Receipt
For card payments, a separate EFTPOS receipt is printed from the terminal. This is the merchant copy for card transactions.
Image: Example receipt showing items, totals, payment method, and change due
Refunds
See Orders — Refunding an Order for the full refund process.
Payment Summary Reference
| Scenario | Steps |
|---|---|
| Exact cash | Select Cash → Tap total → Confirm |
| Cash with change | Select Cash → Enter tendered amount → Confirm → Give change |
| Card payment | Select Card → Customer taps terminal → Await approval |
| Gift card full | Select Gift Card → Enter code → Confirm |
| Gift card + cash | Select Gift Card → Enter code → Remaining shows → Select Cash → Confirm |
| Split cash + card (one bill) | Select Cash → Enter partial → Select Card → Customer taps → Confirm |
| Split by person | Tap Split Payment → Select people count → Assign items → Pay per person → Complete |
| Apply coupon | Tap Add Coupon → Enter code → Discount applied → Continue to payment |
| Redeem loyalty | Tap Redeem Points → Confirm amount → Continue to payment |