Receipt Customisation
This page covers how to configure the layout and content of receipts printed by the POS — customer receipts, kitchen order tickets, and label printer output.
Navigate to POS Settings → Receipt Customisation.
Image: Screenshot of the Receipt Customisation main screen
Business Details on Receipts
The following business information is printed on customer receipts. These values come from Store Information in POS Settings.
- Business name
- Address
- Phone number
- ABN (Australian Business Number)
To update these, go to POS Settings → Store Information.
Customer Receipt
The customer receipt is printed after payment is completed.
Image: Screenshot of the customer receipt customisation settings
Fields You Can Show or Hide
| Field | Description |
|---|---|
| Business Logo | Print your logo at the top of the receipt |
| Header Message | Custom text printed at the top (e.g., "Thank you for dining with us!") |
| Footer Message | Custom text printed at the bottom (e.g., "Visit us again soon!") |
| ABN | Show or hide the ABN line |
| Order Type | Show whether the order was Dine-In, Takeaway, or Delivery |
| Table Number | Show the table number for Dine-In orders |
| Customer Name | Print the customer's name if linked to the order |
| Item Modifiers | Show selected modifiers (e.g., "Extra Cheese") under each item |
| Discount Lines | Show applied discounts as separate line items |
| Tax Breakdown | Show GST or tax as a separate line |
| Loyalty Points Earned | Print how many loyalty points were earned on this order |
| Loyalty Points Balance | Print the customer's remaining points balance |
| Buzz Number | Show the order buzz/pickup number |
Header and Footer Messages
- Navigate to POS Settings → Receipt Customisation → Customer Receipt.
- Enter your custom text in the Header Message and Footer Message fields.
- Save.
Image: Screenshot of the header and footer message fields
Auto-Print Settings
| Setting | Description |
|---|---|
| On Payment Accepted | Automatically print the customer copy when payment is confirmed |
| On Order Accepted (Online) | Automatically print when an online order is accepted |
| Ask Each Time | Prompt staff to choose whether to print after each order |
| Never Print | Disable automatic printing (staff can still reprint from Order History) |
Configure these in POS Settings → Receipt Printing.
Kitchen Receipt (KOT)
The kitchen order ticket (KOT) is sent to the kitchen printer when an order is placed or updated.
Image: Screenshot of the kitchen receipt customisation settings
Kitchen Receipt Settings
| Setting | Description |
|---|---|
| Print Mode | All Items — prints the full order each time; New Items Only — prints only newly added items |
| Font Size — Item Name | Text size for the product name |
| Font Size — Modifiers | Text size for modifier lines under each item |
| Show Order Type | Print whether the order is Dine-In, Takeaway, or Delivery |
| Show Table Number | Print the table number on the KOT |
| Show Customer Name | Print the customer name if linked |
| Show Order Notes | Print any notes added to the order |
| Show Item Notes | Print individual item notes from staff |
New Items Only mode is recommended for dine-in venues where customers add items across multiple rounds. It avoids the kitchen reprinting items that are already being prepared.
Label Printer Receipt
Label receipts are small sticker-format outputs used for labelling individual packaged items.
Image: Screenshot of the label printer receipt settings
| Setting | Description |
|---|---|
| Label Width | Width of the label stock (must match your label printer's media) |
| Font Size — Item Name | Text size for the product name on the label |
| Font Size — Modifiers | Text size for modifier details |
| Show Order Number | Print the order number on each label |
| Show Item Notes | Print kitchen notes on the label |
Customer Info Receipt
An optional separate receipt that prints customer details alongside their order — useful for delivery orders.
| Setting | Description |
|---|---|
| Enable Customer Info Receipt | Turn this receipt type on or off |
| Font Size | Text size for the customer information lines |
| Show Delivery Address | Print the delivery address |
| Show Phone Number | Print the customer's phone number |
| Show Order Notes | Print any order-level notes |
Printing Copies
For each receipt type, you can configure which copies are printed automatically:
| Copy | Description |
|---|---|
| Customer Copy | Given to the customer |
| Merchant Copy | Kept by the business for records |
Configure these per payment event in POS Settings → Receipt Printing.
For card payments, a separate EFTPOS receipt is printed directly from the payment terminal. This is the merchant copy for card transactions and is independent of the POS receipt settings.
Reprinting Receipts
Any receipt can always be reprinted from Order History, regardless of the auto-print setting.
- Go to Orders.
- Find and open the order.
- Tap Reprint Receipt.
- Choose Customer Copy or Merchant Copy.