Pratham Admin — user guide
This user guide explains how the Pratham ResPOS Admin web app works from the screen: what you see after opening the site, how sign-in and password reset work, and how to move around the dashboard and menus.
It is written for people who use the admin in a browser (store staff, managers, support).
Recommended reading order
- Overview — you are here.
- Signing in — open the URL, login form, and 2FA.
- Forgot password — request a reset link and set a new password.
- Dashboard and Navigation & sidebar — after you are inside the app.
- How to use these guides and Find a screen — how docs are written and quick screen lookup.
Who this guide is for
| You are… | You will learn… |
|---|---|
| Signing in for the first time | Which fields to fill on Admin Login, and what two-step verification looks like if your account uses it |
| Resetting a password | Forgot Password and Reset Password screens step by step |
| Working inside the app | Dashboard, left sidebar sections, and why some menu items may be hidden |
| Running day-to-day features | Topic guides in the docs sidebar (each topic has a short overview plus detailed screen guides) |
| Blocked from a page | What Access Denied means and what to do |
How this guide is organized
The docs sidebar is grouped by topic (Reports, Master Data, Inventory, and so on) — similar to the admin app menu. Under each topic you will usually see:
- A short overview — what that part of the menu is for and suggested setup order
- Full guides — for important screens: what it does, step-by-step, fields, and FAQs in one place
Pick your topic in the sidebar and open the screen you need — you do not need a separate "CRUD" section.
| Section | What it covers |
|---|---|
| Getting started | Signing in, Forgot password, Dashboard, Navigation & sidebar, Access denied, How to use these guides, Find a screen |
| Topics (Reports, Master Data, Orders, …) | Overview page first, then full guides for each screen in that area |
Topic quick links (overview pages)
| Topic | Overview |
|---|---|
| Reports | Report hub and individual reports |
| Master Data & menu | Categories, items, modifiers, item tags |
| Inventory | Suppliers, storage, purchase, recipes, stock |
| Locations & offers | Outlets, location items, deals, half & half, delivery zones |
| Orders | Transactions, order status, order refunds |
| Promotions & displays | Campaigns, online promos, displays, promo codes |
| Tax | Tax rates and groups |
| Expense Management | Expense categories, recurring rules, expense entries |
| Staff & customers | Staff, customers, guests, groups |
| Security & access | Roles and permissions |
| Table reservations | Settings, timeline, summary, combinations |
| Guest services | Gift card purchases |
| Settings | Quick actions, payments, loyalty, SMS, printing, terminals, tags, table planner |
| Integrations | Uber Eats, Xero, QuickBooks |
| Profile & help | Profile and Help & Support |
Can't find a menu item?
Your organisation controls which areas each user can open. If a colleague has a menu you do not, ask your administrator to check your role and permissions. See Navigation & sidebar or use Search in the admin header.