Welcome to the Pratham ResPOS Guide
Learn how to manage orders, payments, tables, reports, and daily operations with quick, step-by-step instructions.
Overview
| Page | What it covers |
|---|---|
| Getting Started | Log in, understand the screen layout, navigate the menu |
| Shift Management | Open a shift, manage orders and discounts, close the shift |
| POS Auto Lock | Lock the screen after inactivity or every order, unlock with PIN |
Daily Operations
| Page | What it covers |
|---|---|
| Orders | All order types, editing orders, online orders, void and refund |
| Tables | Assign tables, switch, merge, split bills |
| Table Reservations | Booking flow, reservation statuses, timeline view, table combinations |
| Customers | Search, register, loyalty program, delivery addresses |
| Items & Menu | Browse categories, find items, add them to an order |
| Items & Menu › Modifiers & Variants | Customise an item before it goes in the cart |
| Items & Menu › Deals | Combo, BOGO, and Bundle deals |
| Items & Menu › Half & Half | Combine two items into one half-and-half product |
| Items & Menu › Custom Items | Add a one-off item with its own name and price |
| Payments | Cash, card, gift card, split payment, loyalty, coupons |
Ordering & Checkout
| Page | What it covers |
|---|---|
| Overview | Build the cart, apply discounts and charges, take payment, print |
| Discounts | The four kinds of discount and how to apply each |
| Surcharges | Public holiday, weekend, late-night, and card fee surcharges |
| Coupons & Promotions | Apply a promo code for money off or a free item |
| Cash Discount | Automatic percentage off when the customer pays in cash |
| Delivery Orders & Charges | Delivery address and automatic zone-based delivery charge |
| Loyalty & Gift Cards | Redeem loyalty points, accept gift card payments, partial payments |
| Split Payment | Several people pay one order, evenly or by their own share |
| Save an Order | Store an order so the customer can pay later |
| Receipt Printing | Each receipt copy, when the print screen appears, how to reprint |
How Pricing Works
| Page | What it covers |
|---|---|
| Overview | Why a total is what it is |
| Discounts & Coupons | How the POS turns a discount into money off |
| Charges & Tax | How extra charges and tax are worked out |
| Rounding & Cents | Where leftover cents go when money divides unevenly |
| Split Payment Pricing | How the POS works out what each person owes on a split bill |
External Displays
| Page | What it covers |
|---|---|
| Kitchen Display | Live order cards for kitchen staff, mark items as they are cooked |
| Customer Display | Customer-facing screen showing the order and running total |
Reports & Operations
| Page | What it covers |
|---|---|
| Operations Hub | Switch order channels, open the cash drawer, reach every screen |
| Table Configuration | Create tables with name, type, shape, capacity, and availability |
| Cash Up | End-of-shift cash reconciliation |
| Receipts & Refunds | Search past orders, reprint receipts, process refunds |
| Item Stocks | Check stock on hand and spot items running low |
| Barcode Price Labels | Print sticky labels with item name, price, and barcode |
| Sales Report | Today's revenue, order counts, and payment breakdown |
| Attendance Report | Staff clock-in/out and hours worked today |
| Expenses | Record and manage operational costs |
Setup & Configuration
For store managers, administrators, and IT teams setting up the POS.
| Page | What it covers |
|---|---|
| Overview | Recommended setup order |
| First-Time Setup | Admin login, outlet selection, terminal assignment |
| POS Settings | General, appearance, store details, discounts, loyalty |
| Printers & Cash Drawer | Printers and cash drawer |
| Device Settings | Terminal name, socket port, and IP address for displays |
| Customer Display | Customer-facing screen content and appearance |
| Connected Devices | Monitor all connected display devices |
| Weight Scale | Connect a CAS scale to sell items by weight |
| Payment Gateways | Connect and pair your EFTPOS terminal |
| Receipt Customisation | What prints on customer and kitchen receipts |
Troubleshooting
| Page | What it covers |
|---|---|
| Troubleshooting | Printer, payment, login, and order issues |
| Display Connection Issues | Kitchen, customer, or order status display not connecting |